About the position
PG Bison-Order Fulfilment Representative
PG Bison hasa permanent vacancy available for an Order Fulfilment Representativebased in Boksburg, Gauteng.
- Department: Customer Service Centre
- Reporting to: Customer Service Manager
Duties and Responsibilities:
- Apply order fulfilment methods to achieve accurate and efficient order processing
- Perform in such a manner as to achieve the required service rating towards the CoE KPI's, through system knowledge, accuracy, attitude, and proactive service
- Implementing the business rules and procedures
- Create and enhance the buying experience of our customers through professional service using systems and applying processes
- Provide support for queries, complaints, and general enquiries by applying sound problem-solving abilities
- Follow and apply order management procedures, tasks, and administration, ensuring we follow through all orders to the point of final customer receipt, meeting customer expectations
Minimum Requirements:
Education and Experience:
- Matric / Grade 12 or equivalent
- Minimum 5 years' experience in a related field
- General administration
- SAFEX qualification and knowledge of export documentation an advantage
Skills, Knowledge, and Competencies:
- Analytical skills
- Problem solving
- Planning ability
- Systematic / Structured
- Effective time management
- Excellent communication and telephone skills
- Computer literacy - MS Office, especially e-Mail, Word, Excel. Internet navigation
- Self-motivated and highly goal-orientated
- Attention to detail.
- Strong interpersonal skills.
- Ability to deal with conflict situations.
- Dynamic team player
- Ability to work under pressure and follow through on tasks.
- Commitment to company vision, values & core philosophies
Important to note:
- High preference will be given to individuals with Export experience
- The Company is an Affirmative Action employer, and as such, preference will be given to candidates who will add to the diversity of our organization
Salary:
Desired Skills:
- Order
- Fulfilment
- Representative