About the position
The Organisation requires the services of a Program Manager: CRM & Loyalty in the Tourism and Marketing Division.
Required Qualifications, Experience, and Skills
- Be in a possession of a BCom degree in Business Administration, Economics, Marketing, Informatics, or related discipline.
- A relevant post-graduate qualification is an advantage.
- Project management certification is desirable
- Should have a minimum of five (5) years of experience at management level.
- Should have five (5) years' experience in a customer loyalty programme management.
- Should have experience in new product development, change management, turnaround, business improvement, or process improvement, working with cross-functions teams.
- Experience managing projects in dynamic, diverce, high-energy, and fast-paced environment is an advantage.
- Experience working in travel, tourism and hospitality industry will be an advantage.
- Experience working with the technological, commercial, and financial aspects of a customer loyalty programme will be an added advantage.
- Understanding of the tourism and conservation industry.
Desired Skills:
- Loyalty
- CRM
- Customer Loyalty Programme
- Change Management
- Business Improvement
- Product Development
- Loyalty Business Plan
- Project Management
- Strategies
Desired Work Experience:
Desired Qualification Level: